收到了LENOVO寄送的T400键盘(更新新键盘申请方法)
本帖最后由 sweegy 于 2009-3-19 11:55 编辑我是2月25号PM联想论坛的Tim，第二天他就回复如下：
Thanks for sending me your information. I have recorded it for processing. Watch the thread for updates on keyboard shipment timeframe. If I need to contact you directly about this, I will send another PM. Thanks!
等吧，没想到会这么快到手。东西是3月12号寄出 昨天收到. 感觉联想的工作效率不错，而且我自己是第一次听说因为触觉问题商家无偿更换键盘的。lenovo的服务还行。 个人感觉新键盘和旧键盘有区别，不过也不是很大。具体等使用之后再发发感受吧。
MS坛子里一些兄弟还不太了解换键盘整个事件情况，这里转贴一下原贴，希望对大家有所帮助，所有信息来自lenovo论坛和51nb网。
如何要求联想寄送t400/t500/w500替换键盘
过程实际很简单，概括起来如下：
1、到联想官方论坛forum.lenovo.com注册一个id，
2、然后PM版主Tim_Lenovo，告知相关信息，
3、Tim PM回复确认信息，
4、等待直到收到替换键盘（等待时间不确定，本人从pm版主到收到键盘不到一个月）。
这次更换键盘，联想没有收取本人任何费用，包括邮费；也没有要求回收旧键盘。
声明一下：这是个人经历，不知道有没有代表性。仅供参考。
联想官方整个事件的完整帖子地址如下：http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_General&thread.id=2959&view=by_date_ascending&page=1
为方便大家快速了解，将其中个人认为比较重要的信息摘录来并简单翻译。具体信息，请查看原始帖子及相关回复。
原帖第一楼：2008年10月6日，联想的social media项目经理Mark就键盘问题开帖讨论，作个调查，并征求大家的意见。（这帖子是调查并讨论问题的，如果已经了解问题所在，则没必要关注了）。原帖地址：http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_General&thread.id=2959&view=by_date_ascending&page=1
原帖第108楼，2008年12月5日，联想提出解决方案：大意说联想为了减轻重量，新设计了键盘的支架，导致了大家反映的键盘支架偏软，手感不好的问题。联想会努力完善这个问题，减重的同时，兼顾用户的使用手感。在这个过渡期间，大部分新出厂的电脑都会改用原来的61系列的键盘。
最后再次声明，虽然不是缺陷，但他们理解键盘的手感是个很重要的个人偏好问题。不满意的消费者可以PM他，他会安排邮寄一个替换键盘。替换键盘以标号FRU 42T3143的为主，并且可以在此基础上提供不同语言的键盘。
PM信息中应该明确以下内容：
1、 全名，邮寄地址，电话；
2、 机器的型号和序列号。（怎么找型号和序列号http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-49QTT6#wlu ）
原帖地址：http://forums.lenovo.com/lnv/board/message?message.uid=75261#U75261
原帖第340楼，2009年2月3日，Tim最新说明帖：大意说很高兴见到陆续有人收到键盘了。对于美国的消费者，如果在他发这个帖子之前，收到过确认信息，那么他们就能在2月4日收到键盘；
对于加拿大的消费者，需要再等等，他们正在处理。在他发帖子之前收到过确认的，需要等待几周的时间。
对于美加之外的消费者，在1月7日之前收到回复确认的人已经收到了键盘。因为人数少的原因，其他人要等下一批了。
他对美国以外的消费者很抱歉，他已经在力所能及的范围内尽最大努力了。（猜想可能是指内部流转、审批等流程需要时间，呵呵）
他会很快处理那些没回复的PM，并且美加的消费者应该会很快就会收到键盘了，因为他们现在手边还有不少替换键盘。
原帖地址http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_General&thread.id=2959&view=by_date_ascending&page=34
可能部分同学不能访问原贴，所以我把原贴部分原文摘录如下：
Part 1
I've been following some of the online discussion of the new ThinkPad T400, T500, W500 systems in which experiences seem mixed on whether or not the keyboards exhibit abnormal levels of flex.
When the first comments appeared on Lenovo blogs, our Design Executive, David Hill researched the new keyboard designs and test methods employed by development and blogged the initial findings here.Through feedback in the comments, it was evident that our customers had a lot to say on this subject. Here in the forums, experiences seem mixed.
There is a discussion on the W500on this forum, and member happyfirst, posts his experiences along with a video over on Notebook review. Personally, I was pretty sold by the video until I found I could do something similar on my X60 tablet with effort (more than normal typing produces), so I'm uncertain of the conclusion since there is no accurate display of force being applied in the video, but agree this is worth exploring together here.
I'd like to invite customers who have received a T400 / T500 or W500 to share their impressions here, and would ask that they provide the following information:
1) What Thinkpad model type do you have?
2) Do you have other Thinkpads now or previously?If so, what models?
3) How does the current model keyboard feel ? Compared to other ThinkPads? What have you observed specifically?Please describe in detail - what, when, where, and how ?
4) If you believe your T400 / T500 / W500 keyboard exhibited abnormal flex, what actions have you taken, and what were the results?(Some members havereported exchanging systems, replacing keyboards, or implementing other measures to resolve)
There are a number of possible variables here, and hopefully out of the resulting postings, we can try to isolate them and understand the underlying facts of this matter. With this in mind, let's try to keep the discussion focused as we work together.
Thanks in advance,
Mark Hopkins
Project Manager, Social Media
Part 2
Hi folks,
As previously covered in David Hill's blog post, Lenovo implemented a design change to reduce weight of keyboards used in new T/R/W systems. Through forum member feedback on the specific models identified in this thread, and engineering evaluation of field samples vs pre-production models, we have observed tolerance variations in how keyboards are supported on some units.We believe this is the primary factor of the observed flex symptom. Lenovo development continues to evaluate and revise the keyboard support infrastructure to realize weight saving potential, while preserving tactile feel.In the interim, manufacturing has shifted the majority of production to the alternate keyboard design previously used on '61 series systems.
We believe this combination of interim and longer term actions will preserve the solid feel of the keyboards which ThinkPads are well known for.
While not a defect, we understand the feel of the keyboard is very much a matter of personal preference. Customers who are unhappy with the feel of their keyboards may send me a Private Message to arrange receiving a keyboard based on the alternate design (FRU 42T3143 or equivalent P/N for the language required).
To send a private message: Click my user name on the left, then choose "Send this user a private message" under the Contact section of the new page that loads
Please include the following information:
1) Full Name, shipping address, and telephone number
2) ThinkPad MTM and serial number (Click here for details on how to find this information)
I wanted to thank everyone on this forum and the other communities who have participated in this discussion. Your contributions and conversations have helped us better understand the issue and led to changes that will improve the ThinkPad experience for everyone.
Tim Supples
Lenovo Social Media
Part 3
Hello everyone,
I'm glad to see some of our overseas customers are receiving their keyboards!
For those in the U.S., everyone who has received a PM confirming receipt of their information before the date/time of this post has had their keyboard shipped! They were shipped on Monday the 2nd via 2-day air, so you should receive your keyboards by tomorrow.
Canadians - I'm sorry to say your keyboards will take a little longer, but they are en-route. If you have received a PM from me before this post, it will take a couple weeks for your keyboards to arrive.
For those outside the U.S. & Canada - As you can see some keyboards are starting to arrive, but these will only be for those who received a response from me before January 7th. The next group of people will be processed shortly, due to the relatively small numbers.
Again I apologize for the delays for those outside the U.S., but unfortunately I have to do my best to work within the system
I'll be going through my PM's shortly and those in the U.S. & Canada should be processed in short order, since we have a bulk of keyboards on hand here. 这次键盘事件的确弄得挺大的
不过lenovo的形象马上提升 请问是什么事件？ 联想说这批键盘手感不好，给所有的T400 T500 W500用户免费换键盘
其实并不是质量问题 请问楼上的,怎么申请,我的T400也可以申请换吗? 联想说这批键盘手感不好，给所有的T400 T500 W500用户免费换键盘
其实并不是质量问题
niccalxu 发表于 2009-3-19 01:34 http://www.dolc.de/forum/images/common/back.gif
关心一下，是哪批呢？我用的也是T500 关注，不过那个tim不是北美片区的么。。。 请问，应该怎么申请呢？
谢谢 1# sweegy
我的T400是在国内买的，新加坡行货，也可以免费申请吗？ 1# sweegy
我的T400是在国内买的，新加坡行货，也可以免费申请吗？
~~Tiramisu~~ 发表于 2009-3-19 11:13 http://www.dolc.de/forum/images/common/back.gif
可以哦，我也是这种情况，上周收到键盘了 2008年12月5日，联想提出解决方案：大意说联想为了减轻重量，新设计了键盘的支架，导致了大家反映的键盘支架偏软，手感不好的问题。联想会努力完善这个问题，减重的同时，兼顾用户的使用手感。在这个过渡期间，大部分新出厂的电脑都会改用原来的61系列的键盘。
至于哪些可以换，我也不知道了。。。我还没买过宽屏的ThinkPad...
我放狗搜一下看看 狗真厉害，搜到了
Thinkpad T400/T500/W500 采用了一种新的键盘设计来减轻重量。在实际使用中，众多用户发现该设计使得T400/T500/W500 Thinkpad 的“传奇性”的键盘手感消失，键盘偏软，有让人不愉快的噪音，甚至有塌陷。
Lenovo Thinkpad 设计组认为键盘不是问题，其 VP David Hill 在 Design Matters 上发文反驳“流传”的观点，结果招致用户的强烈反应，很多忠实的用户表示将或者已经转用其它厂商产品。链接
Lenovo 被迫重新考虑该问题，经过2个多月的测试，终于在 2008-12-05 在论坛上说明该问题的解决方案：从2008-12-05 以后生产的 T400/T500/W500 暂时会转回使用老的 T61 键盘。已经购买的用户如果遇到问题，可以在论坛上发 PM给管理员，他会安排邮寄更换。
原先 T61 的键盘采用的是加强型一体键盘，键盘底部是强化的衬底，本身能抗扭曲，这样键盘的支撑感很好，手感好。新设计的键盘为了减轻重量，把键盘衬底变为镂空设计，通过笔记本外壳来支撑键盘。键盘本身的强度降低了，抗扭曲能力下降。
理论上这个改动是很好的。但实际上，由于外壳制造和装配上的差异，外壳上对键盘的支撑点可能会不在一个平面上，造成了键盘在某些区域失去支撑（多数情况是左上角），该区域就存在偏软、有松动噪音等现象。这个现象发生是随机的。
在 12.05 以前生产的 T400/T500/W500 中，有部分是使用老的键盘，另外一部分使用新设计的键盘。所以只是部分用户会遇到问题。
Hi folks,
As previously covered in David Hill's blog post, Lenovo implemented a design change to reduce weight of keyboards used in new T/R/W systems. Through forum member feedback on the specific models identified in this thread, and engineering evaluation of field samples vs pre-production models, we have observed tolerance variations in how keyboards are supported on some units.We believe this is the primary factor of the observed flex symptom. Lenovo development continues to evaluate and revise the keyboard support infrastructure to realize weight saving potential, while preserving tactile feel.In the interim, manufacturing has shifted the majority of production to the alternate keyboard design previously used on '61 series systems.
We believe this combination of interim and longer term actions will preserve the solid feel of the keyboards which ThinkPads are well known for.
While not a defect, we understand the feel of the keyboard is very much a matter of personal preference. Customers who are unhappy with the feel of their keyboards may send me a Private Message to arrange receiving a keyboard based on the alternate design (FRU 42T3143 or equivalent P/N for the language required).
各位，赶紧去要吧，键盘手感可是很关键的。 主楼更新了申请方法，希望对大家有所帮助！ 10# 飞天肥狗狗
可以麻烦你，一步一步的教教我，应该怎么做吗？ 谢谢 请问，只能用英文跟他们联系吗？ 请问，只能用英文跟他们联系吗？
~~Tiramisu~~ 发表于 2009-3-19 13:24 http://dolc.de/forum/images/common/back.gif
中文应该不行 很简单的几句 把该交代的信息给出就行了 T61 可以要一个吗? 呵呵 试了一下，这个人Tim，好像把消息功能关了：
The user Tim_Lenovo does not have Private Messages enabled. Note: The invalid login names have been removed from the "Send To" list. 狗真厉害，搜到了
Thinkpad T400/T500/W500 采用了一种新的键盘设计来减轻重量。在实际使用中，众多用户发现该设计使得T400/T500/W500 Thinkpad 的“传奇性”的键盘手感消失，键盘偏软，有让人不愉快的噪音，甚 ...
niccalxu 发表于 2009-3-19 11:26 http://www.dolc.de/forum/images/common/back.gif
看来T61 骗不到一套新键盘啦 哈哈哈 请发张键盘的照片吧。呵呵 请发张键盘的照片吧。呵呵
qlshqxf 发表于 2009-3-19 21:37 http://dolc.de/forum/images/common/back.gif
数据线暂时找不到了，无法上传照片。
先转几张同一批收到键盘的同学的照片吧
http://bbsimg.pcpop.com/UpLoadImages/2009/2/6/0x0/16748905-04c1-4556-a375-b780181abc91.jpg
http://bbsimg.pcpop.com/UpLoadImages/2009/2/6/0x0/0f9412da-a43c-46d6-824f-9e52dd9a61b2.jpg
http://bbsimg.pcpop.com/UpLoadImages/2009/2/6/0x0/dff382d8-3a3a-48f6-b933-1c7b0fbc90cc.jpg I suppose you also have card reader on your machine, nearby the headset linein
页:
[1]