初次乘坐Ryanair的遭遇.

smile1wang

各位达人好,

近期我在准备乘坐Ryanair的时候, 遭遇不平等对待, 希望能够得到大家的帮助.
以下是事情的原委和我的一些背景信息:

我是在2011年11月从国内交换到德国学习的, 总共一个学期, 计划在2012年4月中回国.

之前和4个欧洲的朋友一起买了Ryanair的机票, 计划在3月12日从德国Weeze机场飞往塞浦路斯Larnaca机场, 3月16日原路返回.

但是, 3月12日一早, 在WEEZE机场被Ryanair的工作人员拒绝进入, 理由是我需要申请塞浦路斯的VISA, 其他4个朋友是欧洲的, 所以不需要VISA. 后来我和塞浦路斯大使馆电话确认后, 按照我目前的情况, 在德国又居住学习过若干月, 这种情况下, 是不需要申请塞浦路斯VISA的.

这样, 由于Ryanair的工作失误, 我的旅游计划被耽搁了, 之后几天也没有Ryanair的空余仓位. 我当时要求Ryanair帮我找其他航空公司的航班运送过去, 被他们以各种理由拒绝, 其实就是因为其他航班价格太贵.

现在我在写投诉信, 之后需要发到Ryanair总部去. 我希望Ryanair给我个满意明确的说法: 公开道歉, 并返还我的机票费用和旅行损失.

请大家基于上述的信息, 帮我从法律上找到一些依据, 以便与Ryanair进行交涉.

非常感谢!

饭卡

首先表示慰问……
其次，其实LZ去之前应该查清楚了，携带好相应文件证明你不需要签证，一切就方便很多了。这种欧盟小国，又是非申根国，在LZ是交换学生的情况下，就算不是ryanair，也会有一定的几率别的航空公司也会有相同的麻烦。
不知道LZ作为交换学生持什么签证？申根还是德国？C型还是D型？如果签证截止到4月中旬，可能这也是原因之一。不敢妄下结论，不过任何航空公司都只会选择对他们来说最保险的方式，如果他们不确定你是否可以进入塞浦路斯，而你当时又拿不出什么证据证明你可以，有很大的几率你会被拒载的。当然有时候看办事人员了。
说到“不平等待遇”，有点夸张了，中国护照和欧洲等国护照本来就不能相提并论，并不是航空公司特意给你不平等待遇。而且ryanair当时肯定不会给你转别的航空公司的，他们为什么要贴钱把你送过去呢。
不过支持LZ搜集相关证据证明你可以免签进入，然后再和ryanair交涉。

feisai

这个事说不公平对待，有点夸张了，搂住自己有责任

hh2

有点好奇，lz怎么会想到贸然就去机场的呢？ms他们是依法。使领馆电话口头说明，无法作为你免签进入的理由呀；总比飞过去入不了关，扣押再被遣送回来好吧。

http://www.cyprusvisa.eu/countri ... ry-visa-cyprus.html

Citizens of the following countries are required to have an entry visa to Cyprus
I. States

  。。。。。。。
    China

echoxie2001

按规定航空公司做的没有错也，按要求他们是要知道乘客是否允许入境才能放行的，要不他们还得再免费把你飞回来，有的国家如果是旅行签的话要出示往返机票，单程的也拒的。

undulatevivi

我比较奇怪的是如果塞浦路斯对中国公民入境需要签证，那么塞使馆怎么会说在德国学习过一段时间就可以免签了呢？

smile1wang

以下是塞浦路斯驻柏林大使馆官网上的VISA规定:


EMBASSY OF THE REPUBLIC OF CYPRUS
BERLIN

Visas

EU citizens do not require a visa for entry to Cyprus, but they must carry a valid passport or their national identity card provided there is a photo and the citizenship is declared on the card. The passport must be valid at least until the day of departure from Cyprus.
Please note: Third country nationals, holders of a valid Schengen visa (type: single, double or multiple entry), who have already entered the Schengen area in accordance with the terms upon which their Schengen visa was issued, may travel to Cyprus without a Cypriot national visa and stay in Cyprus for a period equal to the remainder of the time for which the Schengen visa is valid.
Pursuant to EU regulations 265/2010 of 25.3.2010 and 562/2006 of 15.3.2006, aliens/third country nationals (except Turkish nationals or holders of other travel documents specified in relevant EU regulations) who hold a long stay visa or valid residence permits issued by one of the EU/EEA Member States (except United Kingdom and Ireland) or Switzerland, may enter the Republic of Cyprus without a prior visa, provided they fulfil the entry conditions in accordance with these Regulations.

Turkish Nationals are kindly asked to contact the Embassy or one of the consulates in order to get the relevant visa information.

Holders of travel documents issued to recognised refugees under the UN Convention relating to Refugees of 28 July 1951, do not require a visa to enter the Republic of Cyprus, if their travel documents are issued by an EU member state or by a member-state of Schengen (incl.Norway and Iceland) or by a state listed in Annex II to the Council Regulation 539/2001 as per its amendment.

Holders of travel documents issued to stateless persons under the Convention relating to the Status of Stateless Persons of 28 September 1954, do not require a visa if the documents are issued by an EU member state or by a member state of Schengen (incl. Norway and Iceland) and the holders of these documents are residing in this Member State.

In accordance with EU Regulation 1932/2006 of 21.12.2006, recognised refugees and stateless persons or other persons who do not hold the nationality of any country who reside in an EU/EEA Member State and are holders of a travel document issued by that Member State, are exempted from the visa requirement to enter the Republic of Cyprus.

我比较奇怪的是为什么塞浦路斯大使馆的规定, Ryanair航空公司却是不同的处理方式!!!

hh2

smile1wang 发表于 2012-3-18 23:04
以下是塞浦路斯驻柏林大使馆官网上的VISA规定:

lz是说这个吗

Please note: Third country nationals, holders of a valid Schengen visa (type: single, double or multiple entry), who have already entered the Schengen area in accordance with the terms upon which their Schengen visa was issued, may travel to Cyprus without a Cypriot national visa and stay in Cyprus for a period equal to the remainder of the time for which the Schengen visa is valid.

这只是may呀。下面的明确不用签证的，也不是lz的居留类型。

smile1wang

饭卡 发表于 2012-3-18 18:56
首先表示慰问……
其次，其实LZ去之前应该查清楚了，携带好相应文件证明你不需要签证，一切就方便很多了。 ...

"饭卡"你好, 谢谢你的回答. 我想这个问题确实我有责任, 之前认为我在德国的居住卡可以允许我进入塞浦路斯. 功课确实没做好. 这点我承认.

我的交换学习申请的是D型签证. 申请的时候, 只能在德国范围旅行. 后来申请了AUFENTHALTSTITEL(居留卡), 可以在申根国家之间往来. 注: 之前我在国内读的MBA, 所以有机会交换到明斯特大学经管学院一个学期.

我已经附上了塞浦路斯大使馆的VISA规定, 事实上, 在Ryanair拒绝我登记之后, 我联络了塞浦路斯大使馆, 然后把他们的结论转述给Ryanair, 他们确实承认在这件事情上他们做错了. 也就是说, 我按照相关规定是不需要VISA的.

我现在主要想收集相关法律依据, 以便与他们进行交涉.

再次感谢.

smile1wang

hh2 发表于 2012-3-18 23:21
lz是说这个吗

谢谢你.

我符合的这种情况:
Pursuant to EU regulations 265/2010 of 25.3.2010 and 562/2006 of 15.3.2006, aliens/third country nationals (except Turkish nationals or holders of other travel documents specified in relevant EU regulations) who hold a long stay visa or valid residence permits issued by one of the EU/EEA Member States (except United Kingdom and Ireland) or Switzerland, may enter the Republic of Cyprus without a prior visa, provided they fulfil the entry conditions in accordance with these Regulations.

感谢热心的朋友们. 现在气消了很多了.....